Support

Questions, problems and suggestions are all welcome — there is one person reading, so please say which device and which version you are on.

Before you write

• How to UseStep-by-step instructions for every screen, from your first bill to backups.
• FAQAnswers to the questions that come up most.
• iCloud SyncTurning sync on, restoring your purchase, and what to check when it is slow.

The questions asked most

Tapping a bill does nothing. Is it broken?

No — that is deliberate, so scrolling can never settle a bill by accident. Touch and hold a bill to record a payment, edit it or skip a cycle. On a Mac, right-click or double-click.

I bought sync but nothing is syncing yet

Reopen the app. Bill Compass decides how to open your database when it launches, so a purchase made while it is running takes effect the next time you start it.

I already bought sync, but a new device says it is off

Settings → iCloud → Restore Purchase, with the device signed in to the same Apple Account you bought it on. Nothing is charged twice.

Why are my reminders not arriving?

Reminders need to be switched on in the app and permitted in your device's Settings under Notifications. Archived bills never remind, and a bill can have reminders turned off individually on its own edit screen.

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